SA Suspension Online Returns Policy
If the part does not fit in accordance with the 100% Fitment Guarantee, we’ll cover the return shipping cost, you have 30 days to return the item in its original packaging for a full refund or store credit.
Incorrect or faulty product please send us a message via Ebay.
Incorrect listing or Item is Not as Described
If the part does not fit your car due to an incorrect or incomplete listing on our website, we will provide you with an exchange, store credit or refund and cover 100% of the return shipping cost provided that:
- The item(s) is returned within 30 days of arrival
- The item(s) has not been fitted to your vehicle
- Your vehicle VIN where the item did not fit
- Picture of the boxed item before sending the return
Change of Mind
If you have a change of mind about your purchase or incorrectly ordered the wrong part or the part is no longer suitable for whatever reason, the customer is responsible for the return shipping costs. We will offer you an exchange, store credit or refund, under the below conditions:
- Provide proof of purchase
- It is within 30 days of your item(s) being sent
- The item(s) is unused with original, sealed packaging and tags attached
- The item(s) is not subject to the exclusions below
- Please choose carefully when selecting custom kits. Due to the exclusive/made to order nature of these items we cannot provide a return or refund if you change your mind.
Unless otherwise stated on the item, all products are sold under the manufacturer’s warranty and conditions from the date of purchase. Warranty claims must meet one of the following criteria and be sent with a receipt to be eligible for a refund:
- The product is faulty or not of acceptable quality
- The product is not fit for its intended purpose
- The product does not match the sample or the descriptions
- The product was damaged during delivery